Frequently Asked Questions


Answers to FAQs For Online Registration Customers

Q: Do I set up the account for myself or child?
Q: How many days will it take to have my account approved?
Q: Do I need to have an account set up to view activities?
Q: Can I register for an activity and send a check?
Q: Can I make payments for an activity that I registered for offline?
Q: Why do I have to answer custom questions for each activity that I enroll for?
Q: If I have difficulty setting up my account or questions about the activities offered, who do I call?

Q: Do I set up the account for myself or child?

A: Accounts should be set up with the adult as head of household and add members of the family to the account.

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Q: How many days will it take to have my account approved?

A: It could take as long as two business days; because we approve accounts frequently throughout the day, it probably won't take as long.

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Q: Do I need to have an account set up to view activities?

A: No. You can view activites by clicking on the registration button.

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Q: Can I register for an activity and send a check?

A: No. Online activity registration must be paid by a Mastercard or Visa.

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Q: Can I make payments for an activity that I registered for offline?

A: Yes. You will need to set up an account, then upon approval of account, you can make payments with a Mastercard or Visa online.

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Q: Why do I have to answer custom questions for each activity that I enroll for?

A: Customers may enroll for one or a number of activities and custom questions are used to gather important information necessary for each activity. The information is printed on rosters for the activities.

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Q: If I have difficulty setting up my account or questions about the activities offered, who do I call?

A: For questions regarding account set up or activity offerings please call (941) 861-9870.

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